FAQs St. Mel
FAQs Notre Dame
If I preorder lunch for my kid, but they stay home sick, would my account be charged?
YES. All lunch orders must be cancelled by 9am. If there are extenuating circumstances or an emergency, please contact us.
What if my child has a specific food allergy?
We will always try to ensure that there are options for students with allergies, please email us at admin@hannaque.com to communicate with us about your child’s needs so we can work together to find a solution. Some items are naturally gluten free or made without dairy, and we can make some substitutions if we are aware of the need.
If my child comes to school without lunch and I need to purchase an emergency lunch, how does that work?
When a St. Mel student doesn’t have lunch for the day, their teacher will send them to the cafeteria to pick up an emergency lunch. We try to ensure preferred foods, but are limited to what we can provide as an emergency. Daily specials may not be guaranteed, and must be ordered in advance. Emergency lunch items may be food such as chicken nuggets, turkey sandwiches, PB&J, french fries, or watermelon. We will also allow students to pick up a water bottle, but do not allow them to select sugary drinks like Gatorade.
What method of payment does Hanna Que Inc. take to add money to my pre-paid lunch account?
Please utilize the hotlunch.com website to pay for any invoices on your account. We will be happy to help you with any issues or concerns with the website, but we would like to limit the number of checks or cash handled daily.
If my child graduates with a balance on their lunch account, what happens to that money?
At the end of the year all remaining balances above $5 will be mailed back to you in the form of a check. Please contact us if you have moved or would like to update your address.
Your money sits suspended in an escrow account and it does not get transferred to us until a lunch has been ordered and received. If you choose to receive a refund at anytime, for any reason, we will mail you a check for the remaining balance at our nearest convenience.
If I would like to apply for the Food Insecurity Fund who do I contact?
Hanna Que does not directly manage the Food Insecurity Fund, please contact Paula Lewis at plewis@ndhs.org for all questions.
What if my child has a specific food allergy?
We do our very best to accommodate any and all food allergies, but we can not guarantee that every lunch line will have something specific. To ensure that your child receives the meal that they want or need, please have them preorder using our daily preorder system. Lunch is picked up at the St. Joe’s coffee shop window, and items can be made to exact needs if preordered. i.e. gluten free, dairy free, allergen specific…. etc.
How can I view what my student is purchasing? Or see my balance?
EZSchoolPay.com allows you to view and monitor all transactions made by your NDHS student. You can establish low balance alerts, so you receive an email when it is time to add money to the account, as well as create auto deposits to ensure the account never runs low. All staff notify students when their balance is low, and while the first couple weeks of school we allow students to go negative, we do not encourage families to keep a negative balance on their account.
What method of payment does Hanna Que Inc. take to add money to my pre-paid lunch account?
Please utilize the EZSchoolPay.com website to add funds. You can also send your student to school with cash or check (made out to Hanna Que, Inc.) that will be accepted by any cashier at lunch or nutrition. We also accept credit cards before or after school in the cafeteria. We cannot accept apple pay/venmo/zelle at this time.
When my senior graduates with a balance on their lunch account, what happens to that money?
At the end of the year all remaining balances above $10 will be mailed back to you in the form of a check. Please contact us if you have moved or would like to update your address.